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IT Service Center > Knowledge Base > ThinkPad X220 Pointer Problem Troubleshooting  

ThinkPad X220 Pointer Problem Troubleshooting

Parent Page: Lenovo ThinkPad X220i (ePAL Tablet)

Overview

The Lenovo ThinkPad X220i ePAL tablet occasionally exhibits mouse pointer failures. See below for techniques to fix three common issues:
  • Mouse Pointer Stops Responding to the TouchPad or TrackPoint
  • Mouse Pointer Stops Responding to Tablet Pen/Stylus
  • Mouse Pointer Disappears

Mouse Pointer Stops Responding to the TouchPad or TrackPoint

Issue

The mouse pointer is visible and responds to the tablet pen but not to the TouchPad or TrackPoint.

Work-Around

  1. Press Fn-F8:
    Press and hold the Fn key (on the lower left hand corner of the keyboard) and tap the F8 key (on the top row under the power button). The F8 key has purple versions of the TrackPoint and TouchPad icons shown in the picture below.
  2. Highlight Enable TrackPoint and touch pad on the UltraNav Device Settings window
    Use the up/down arrow keys then press Enter to select it, or tap it with your tablet pen:


  3. Wait a moment then test your mouse pointer by touching the TouchPad and TrackPoint.< If you pointer does not respond but you do not get an error message, try Step 1 again and select a different option (Enable TrackPoint only or Enable touch pad only) in step 2. Then press Fn-F8 and select Enable TrackPoint and touch pad.

If you get an error stating "UltraNav not installed" when pressing Fn-F8:

  1. Close out of any open applications.
  2. Press the Power button to put your X220i to sleep/standby mode.
  3. Wait until the X220i is in sleep/standby mode (the green ring around the Power button pulses on/off slowly).
  4. Press the Power button to wake your X220i up from sleep/standby.
  5. Press CTRL-ALT-DEL or the Windows security button and enter your password as prompted to unlock your X220i.
  6. Test your mouse pointer by touching the TouchPad and TrackPoint.
If the above does not work:
  1. Restart your computer:
    • Use your tablet pen to select Start-->Shutdown-->Restart
    • -or- press the Windows key (to the left of the spacebar) and use the arrow keys to select Shutdown-->Restart
  2. After your computer reboots, log on and test your mouse pointer by touching the TouchPad and TrackPoint.

Mouse Pointer Stops Responding to Tablet Pen/Stylus

Issue

The mouse pointer is visible and responds to the TouchPad or TrackPoint but not to the tablet pen.

Work-Around

  1. Activate the Start menu
  2. Type in pen.
  3. Select Pen and touch from the Start menu
  4. Select the Touch tab
  5. Check the box next to Use finger as input device and click Apply.
  6. Uncheck the box next to Use finger as input device and click Apply.
     
  7. Test your tablet pen on the screen
If the above does not work:
  1. Close out of any open applications.
  2. Press the Power button to put your X220i to sleep/standby mode.
  3. Wait until the X220i is in sleep/standby mode (the green ring around the Power button pulses on/off slowly).
  4. Press the Power button to wake your X220i up from sleep/standby.
  5. Press CTRL-ALT-DEL or the Windows security button and enter your password as prompted to unlock your X220i.
  6. Test your tablet pen on the screen.
If the above does not work:
  1. Restart your computer:
    • Select Start-->Shutdown-->Restart
    • -or- press the Windows key (to the left of the spacebar) and use the arrow keys to select Shutdown-->Restart
  2. After your computer reboots, log on and test your tablet pen on the screen.

Mouse Pointer Disappears

Issue

The mouse pointer is not visible on the screen, but the computer responds to keyboard input.

Work-Around

  1. Close out of any open applications:
    1. Press ALT-Tab to switch to an open application
    2. Press ALT-F4 to close the program
    3. Use Enter to select OK or Esc to cancel as needed
  2. Press the Power button to put your X220i to sleep/standby mode.
  3. Wait until the X220i is in sleep/standby mode (the green ring around the Power button pulses on/off slowly).
  4. Press the Power button to wake your X220i up from sleep/standby.
  5. Press CTRL-ALT-DEL or the Windows security button and enter your password as prompted to unlock your X220i.
  6. Test your mouse pointer by touching the TouchPad and TrackPoint.
If the above does not work:
  1. Restart your computer:
    • Press the Windows key (to the left of the spacebar) and use the arrow keys to select Shutdown-->Restart
  2. After your computer reboots, log on and test your mouse pointer by touching the TouchPad and TrackPoint.

Publisher
Lenovo 
Discipline
N/A 
Category
Network Computing 
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Page Class
Sub Page 
Associated Service
Network Computing-Personal Computing 
Last modified at 9/28/2011 11:01 AM  by Gillette, Keith