Desktop Faxing

Overview

Known Issues

• Issue: No confirmation page will print out after a fax is sent.
• Solution: You can verify the fax was sent successfully by viewing the fax history via your Web browser. Click here to learn how to view the fax history.

• Issue: Cannot fax from off campus.
• Solution: None at this time. Just like you cannot print to printers on the school's network from home, the same goes for printing to the Desktop Fax network printer.

Procedure

Fax From Your Computer

Action	Notes
Open the document that you wish to fax
Under the File menu, select Print just as if you wanted to print the document
From the list of printers, select Desktop Fax
After adjusting print options (e.g. Page range to fax), click the OK button
On the LAN-Fax window that appears (see below), you can begin to enter & add destinations. Either highlight a contact from your address book and click the Set as Destination button or manually type in the fax number and click the Next Number button. You can send the fax to multiple numbers by adding them to the list of destinations. Make sure you include the "8" prefix when entering the telephone number (e.g. "8-1-847-555-5555")	Tip 1: Click the Address Book... button to create an address book (by default created in your T:\LAN-Fax Utilities\Address Book\ folder) & add in frequently used fax numbers. You can also save groups of numbers. Tip 2: Click the Option... button to specify the fax to send at a specific time instead of immediately.  You can also put your name in the User ID field to help identify your fax in the job history (it will remember your User ID setting for future faxes). Tip 3: Place a checkmark next to the Attach a Cover Sheet option if you want to attach a cover sheet to the beginning of the fax. You can specify the information printed on the cover sheet by clicking the Cover Sheet... buttton. Tip 4: Place a checkmark next to the Preview option to display a preview screen after clicking Send.
When ready, press the Send button to send the fax

Verify That a Fax Was Sent Successfully

Action	Notes
Make sure you wait a couple minutes after sending the fax to give the fax machine enough time to transmit the fax
Open the following link in your preferred Web browser to see a listing of the most recent faxes: http://172.21.1.137/web/guest/en/webfax/pcfaxJobHistory.cgi
Find your fax by comparing the date & time you initiated your fax	Tip: If you entered your name in the User ID field when sending the fax, it will appear in the log to assist with finding your fax record. Otherwise, a question mark will appear.
If you see that the fax's status is marked as complete, your fax has been sent successfully.	If you run into any errors or problems, contact the IT Service center at x222.